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<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"> <p>We can advise you in your language on topics such as:</p><ul><li>How to claim asylum</li><li>Navigating the asylum process</li><li>Applying for asylum support including accommodation</li><li>Finding legal representation</li><li>Accessing healthcare</li><li>Post-decision period</li><li>Other asylum and post-asylum claim related matters</li></ul> <p><strong>You should also contact us regarding:</strong></p><li><strong>Maintenance issues</strong> – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.</li><li><strong>Request for assistance</strong> – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexualharassment or exploitation, anti-social behaviour, destitution or homelessness, or suspected extremism or radicalisation.</li><li><strong>Asylum payment issues</strong> – in case your Aspen card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.</li><li><strong>Complaints</strong> – if you wish to make a complaint regarding services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office.</li><li><strong>Feedback</strong> – to continuously improve the support available throughout your asylum claim journey. You can tell us about your experience of services delivered by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. We will pass your comments onto the appropriate organisation.<p></p> <p>We can also assist you to notify the Home Office if your circumstances change. </p><p>Please note that we can give advice on rights and entitlements, but we are not able to provide legal advice or legal representation. If we can’t help with your query, we will refer or direct you to an appropriate agency or organisation.</p> </li></div>
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