Search Migrant Help
You can search our resources for information about the asylum process and the support available to you.
Raise an Issue
You can raise an issue through our portal.
When submitting your issue, you'll need to provide at least your port reference number and any relevant information to help us resolve it effectively.
To follow up an existing issue, please either use Live Chat or call our free helpline on 0808 8010 503.
Request Access
For better management of your issues, we recommend requesting an account. With an account, you can:
- Track the status of your raised issues
- Receive updates directly
- Manage multiple issues easily
You'll need your NAS (National Application System) reference number or port reference number. This helps us link your issue to your case and address it effectively.
Have an Account?
Sign in to your account to:
- View your active and resolved issues
- Update your contact preferences
Please ensure you have your login credentials ready. If you've forgotten your password, you can reset it through the login page.
For support with your account access, please either use Live Chat or call our free helpline on 0808 8010 503.
Essential Resources
Helpful Resources
Looking for More Information?
For multilingual information on the asylum process, including guidance materials, frequently asked questions, and additional support services, please refer to the main website.
View Resources