You’re offline. This is a read only version of the page.
Skip to main content
Self Service Portal
Request Access
Sign in
Home
Resources
How to make a complaint about the Home Office
Resource
*
*
*
<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"><p>If you are unhappy with the services that have been provided by the Home Office, feel that you have not been treated with respect and dignity, or you are concerned with the professional conduct of Home Office staff, then you can make a complaint.<br><br>It is important that you make your complaint as soon as possible. The Home Office will not normally investigate complaints that are more than three months old.<br><br>You will need to make a complaint in writing. This can only be written in English or Welsh.<br><br>If you are in the UK, you will need to send this to: complaints@homeoffice.gov.uk.<br>If you are unable to email, you can also write to:<br>Complaints Allocation Hub<br>Customer Correspondence Hub<br>7th Floor<br>Lunar House 40 Wellesley Road<br>Croydon<br>CR9 2BY<br><br>You will need to make sure the following is included:<br>• Your name and full contact details<br>• Full details of the complaint (including times, dates and places)<br>• The names or identifying numbers of any UKVI staff or contractors’ staff who you have dealt with<br>• Details of any witnesses (if relevant)<br>• Your Home Office reference numbers<br>Your complaint will be managed by one of the Home Office’s customer service units (CSUs). They will be responsible for ensuring that your complaint is resolved in a satisfactory and timely manner. The Home Office will send you an acknowledgement, telling you who is dealing with your complaint. They will normally give a full response in 20 days. However, if your complaint alleges serious professional misconduct it may take up to 12 weeks as an independent investigation will take place.<br><br>Making a complaint will not affect how your case is decided, or negatively affect the outcome of your case.<br><br>If you require any further information regarding making a complaint, please contact Migrant Help on 0808 8010 503.</p></div>
Migrant Help Webchat
Name *
Subject *
Select a subject
Maintenance
Request for Assistance
Complaint
Feedback
Payment Issue
General Advice and Guidance
Safeguarding
Applying for S95 or S4 support
Additional Support request
Change of Circumstance
Support Application follow up
Emergency Accommodation Application
Other
Email Address *
NASS/AS Reference Number
Port Reference Number
Date of Birth
Post Code
Start Chat
